Manila, Philippines
Pedro Gil St, Ermita,
N/A
+63287020888
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We booked a flight with Cebu Air and the charged our credit card 2 times. One time in PHP and one time in USD. When we called them to fix the error they said it would be 4 months to process a refund for the money they stole from us.
They told me that they will refund my amount because they cancelled my flight but it's been 6 months now still they're not refunding my money back
I called several time. And no good informative response
Temporary closed...
The guy was ok But the girls were either uneducated with their service or just plainly bad at customer service
Cebu Pacific introduces itself as a low cost airline. It is actually a low service company, and you must pay extra for the smallest suitcase or the tiniest sandwich. Low service, but high profits. At the slightest error on your reservation, or any unforeseen event, you will have to pay again a ticket at the highest rate. Conversely, if you can't afford a change at an exorbitant cost, your ticket will be cancelled without any compensation. The economy of the "low cost airlines" is not often very interesting, and compared to real good airlines offering services and security, it is even more derisory. Cebu Pacific is one of the worst.
DO NOT EVER BOOK A FLIGHT WITH CEBU PACIFIC. they are running a scam airline company. Last-minute gate changes with no updates, flights delayed, customer service is the worst I have ever experienced in my entire life.
Deli
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