Reinchelle Pilapil

Reinchelle Pilapil is rated 3 out of 5 in the category . Read and write reviews about Reinchelle Pilapil. I am an experienced Customer Service Professional with 3 years’ experience in customer care for a BPO company in the Philippines and 3 years’ experience in customer service for Food and Beverages industry in Kuwait. As a Customer Service Professional for a BPO company, I am trained to do the following task; • Resolve customer complaints via phone. • Use telephones to reach out to customers and verify account information. • Greet customers warmly and ascertain problem or reason for calling. • Cancel or upgrade accounts. • Advise on company information. • Take other pertinent information such as address and phone numbers. • Act as the company gatekeeper. • Utilize computer technology to handle high call volumes. • Work with customer service manager to ensure proper customer service is being delivered. • Compile reports on overall customer satisfaction. And as a Customer Service Professional for Food and Beverage, I am trained to do the following task; • Offer timely assistance to customers in order to ensure that their needs are met. • Taking orders, presenting menus, answering questions and offering suggestions. • Serve Food and Beverage • Clean and prepare tables. • Process payments. Aside from the task that I was trained to do I can also do the following task; • Data Entry in Word, or Google Docs • Internet Research • Typing • Making Reports • Receptionist duties (answering occasional calls) • Calendar Management • Set-up Social Media Accounts I am motivated and professional with a college degree. Diplomatic and tactful with professionals and non-professionals at all levels. Accustomed to handling sensitive, confidential records. Demonstrated history of producing accurate, timely reports meeting and guidelines. Flexible and versatile – able to maintain a sense of humor under pressure. Poised and competent with demonstrated ability to easily transcend cultural differences. Thrive in deadline-driven environments. Excellent team-building skills. less.