Negros Occidental, Philippines
Bacolod
N/A
The port was good, they have a lot of options going back to Iliilo.
like
a little crowded and no PA system to call out the passengers.
Another example of a Filipino company that mistreats its citizens. a terminal with thousands of passengers who charge 60 pesos, 1 dollar per person, but who lets them suffer temperatures of more than 40 degrees inside the terminal for not putting Air Conditioning. a shame the mistreatment of its people all
Terminal fee is 40 pesos for adult, 32 for SC and 20 for children below 11. Your 40 pesos is worth if you checked in more than half an hour before your boarding time. In fairness, the place is more comfortable compared to the old terminal. They have food carts available inside, atm machines and Mercury Drug at the ticketing area. However, comfort rooms here is insufficient and not that comfortable.
The place is way better than the old jetty port. It's clean and amnities are well kept, lots of open space and the terminals are organized.
1. The priority lane of Weesom seems useless. I am the only person assisting/accompanying a Senior Citizen, the personnel asked me to take the regular lane and just purchase the Senior Citizen's Ticket with mine. Suggestion? Provision needed concerning this. Can you accomodate one more ticket together with the Senior or PWD ticket? it makes the"Priority Lane" more useful. 2. Asked for a feedback form. Terminal personnel referred me to the Fastcraft's Office, only to find out that there is a Malasakit Help Desk. Suggestion? Orient all personnel what Malasakit Help Desk is and encourage feedback for the sake of improvement. Pls place a personnel @ your Malasakit Help Desk. There was no one on duty to accomodate complaints or queries. Maybe you need two help desk. one inside & another on the outside. The help disk is placed inside the waiting hall. However, more people needs help outside. Note: Can not locate the Citizen's Charter.
Careful with PWD Ramp. It is very slippery & management never made revisions despite written complaint given to their supervisor.
Deli
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