Parañaque, Philippines
252 Quirino Ave, Tambo,
N/A
+63216211
They followed the safety protocol of covid-19 and they are organized doing their jobs.
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Had to ride my bike here in a hurry to pay our overdue electric bill last month.. Got there and oh my, the queue was super-long (like around 70 people waiting patiently), it's times like this when I am so glad I look \old\... As I dutifully asked if this was were the queue started, a nice young girl pointed to the senior citizen's counter. Whew. 5 minutes later I was outside unlocking my bicycle, big smile on my face
Gave the \ADVISE\ of disconnection today at 12pm and cut the power immediately and told us a \NOTICE\ of disconnection was sent even though we have not received any... And not even a day for us to have a chance to settle our payment when it was just one bill that we were not able to settle. After paying at 2PM, we were told power will be restored either 3PM, 5PM or 8PM (depending which time you were able to pay) so we expect that we'll have the power by 3pm since we were able to pay before the 3pm cut-off but I got home 4:20pm still no power. I called the hotline 16211 only to be told by the agent \yan kasi ang hirap sa mga business centers nagsasabi sila ng oras kaya kami dito sa customer service ang napapagalitan\... which I guess the agent is right, business centers should just say reconnection waiting time is until 8PM, that way customers would wait and not get stressed as well.
Too few people assigned for general inquiries. Bills payment here is pretty quick from what I noticed, but when inquiring about other things, it took me over an hour in line, but only 5 mins. to resolve.
It's good that they are open early during Saturdays so that I can pay my electric bill directly.
Fast Service and great people. Cleared long line quickly.
Decent service. Took around 15 minutes to pay though.
Ideal for payment of your electrical Billings, however, contrary with application and reconnection you have to wait average minimum of 10 minute before being entertain. More parking space at the back.
Deli
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