Makati, Philippines
5834 Matilde
N/A
+63276258951
Booked a swab service and the practitioner came in 1 hour and 20 mins late. Head office and the one performing the test were both not answering my calls. They did not even inform us they were going to be late. Now that the test results have arrived, the app does not even let you view the results. Again, no one is answering the phone to let us know how to proceed.
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I never understood why this has low reviews, as zennya is a service I tell even my friends about and speak very well of, but now I do. I've always booked zennya for covid testing because results had been timely and convenient. But when it most mattered (testing my father w/ history of heart disease) the nurse said it was probably covid, obviously inciting a lot of dear and anxiety to my family. It felt out of bounds but I tried not to let it get to us since I know turnaround time is usually quick. Long story short it's been more than their 48 hour promise already, their support on status of results has been inconsistent with the documentation on their services and I still have no idea what's happening still because they don't seem to reply when something seems wrong. If I knew this would happen I wish I would've gone with the less affordable but more assuring providers instead. "Wellness" is holistic and I hope their support would be better trained to understand that and not send half baked, unconfirmed replies to pacify.
50 hours we still can get my husband PCR test results and my husband can not fly now they did not respond anything
NO ONE ANSWERING THE SUPPORT
ALWAYS NO PROVIDER
The best massage that i had in my life for home service. So professional. Highly recommended. ️️️️️
Best app invention ever! All the therapists that I’ve booked since 2017 are great. The service is very satisfying. Therapists arrive in less than 45minutes.
I had an unfortunate experience with this service. After waiting for an hour for the therapist to arrive, she cancelled the booking, just when she was already inside my village for reasons I do not know. Then there was an attempt to twist the truth as she told her boss that she was asked to wait at the guard house for 20 minutes, which was a big fat lie! As soon as she entered our gate, the guard already notified me that a therapist was on her way to my place, ON FOOT. Apparently she wasn't in a service car and she was just dropped off by uber because there were still other passengers with her. She probably realized that my house was a bit far from the gate so she just deemed it to cancel my booking! I took the matter to her superior and in fairness, they were apologetic for what happened and gave me a promo of free massage on the same night. But I gladly declined the promo. It was too late the hero. I needed a massage that very night, because of back pains, but instead of relieving this, I got so frustrated and stressed with the whole incident. I now regret recommending this service to my friends.
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