Pasay, Philippines
F. Ma Guerrero St
N/A
+63277188111
anyone who has spent hours beating their way to some island in the Philippines in a small boat will find this service as an outstanding alternative which sometimes is actually cheaper than a boat connection. the seaplane itself is an adventure with great low altitude views of the philippines. the planes are well maintained and the service is great. be aware due to weather the schedule can shift and having good contact information with the airline is important. if the weather is bad or coming in they may shift a schedule a bit. have flown with these guys several times and if they go where i am going they will always be my first choice over a boat!
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With all the reviews that I've read, this airline is a big disgrace to the Philippines. Why are they still operating???? Corruption again??
Initially they were accommodating to the situation and I received a partial refund after my flights were canceled, but they would not refund most of the remaining fare. They stated the full amount was refunded even after I provided my bank statements indicating otherwise. When I requested their documents showing the refund they refused to provide it.
Beautiful sunset.
I hate writing this because this service could be so amazing all over the world but what Air Juan does is cancel your flight last minute and gets higher dollar amount tickets to pay and fly for larger profits or double dipping. They text or email you that aviation problems have occurred last minute not caring about all the peoples lives and plans they are changing with promises of a refund. They ask for a 30 -40 working day refunding grace period ( should max take 1-3 days max), hoping you won't call your credit card company and do a charge back. If you don't call in a 2 month period your credit card company can't do anything for you. Advice for anyone that still risks taking this airline is to buy the most expensive ticket so you don't get cancelled on, hopefully you never know if they want to double dip, and if they cancel on you call your credit card company and do a charge back immediately. Keep all your email threads and don't do anything over the phone. It's sad because this is an amazing service if done correctly could be profitable and beneficial for many people because there's nothing like riding a sea plane but some people want the quick money instead of doing it honestly.
Never book a flight with them. NEVER, if you have an other alternative, do it. Our flight was cancelled 1 day before, for no reason. We are waiting since 3 month for the refund. They said 20 days. It’s been 3 month, when I ask them what is going on, it’s always the same answer. We sincerely apologize for any delays on the Refund Process. Kindly be advised that we are addressing each Refund Inquiry accordingly. Really if you have other choices, other flight. Do it. This flight company should be closed forever. They don’t know how to work. They take your money. Cancelled your flight 1 day before and never give you back what is yours. They are even not answering to my lawyer. Don’t worry air Juan. I’m not leaving you alone.
SCAM My flights were cancelled a couple of days before departure and we never received our money back. After several follow-ups we were told the refund was being processed (obviously this never happened).
Do not purchase from this company, this is a scam. Our flights were cancelled one day before we were due to depart. It has been 6 months and we have not received a refund.
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