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Smart Store - SM Aura Premier

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Taguig, Philippines

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Telecommunications service provider· Cell phone store

Smart Store - SM Aura Premier Reviews | Rating 3.4 out of 5 stars (8 reviews)

Smart Store - SM Aura Premier is located in Taguig, Philippines on 4th Floor, SM Aura Premier, McKinley Parkway. Smart Store - SM Aura Premier is rated 3.4 out of 5 in the category telecommunications service provider in Philippines.

Address

4th Floor, SM Aura Premier, McKinley Parkway

Phone

+63285118579

Open hours

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F

FF Y

15 08 2020, I waited about 15mins still no staff come up to serve at this kiosk (fast answer). I have informed the guard three times, he said the guy inside the office. No one call him out... I dont understand why 'Smart' display this kiosk here for? The customer services is super poor. Hire so many lazy, snoopy, not smart & no-performence staffs here.,

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leah alonzo

I have never been so traumatized by this company regarding their services. I applied for a postpaid line at their Greenhills branch back then but was denied with no sufficient explanation why we are being denied their service. Second attempt was we applied at their SM Aura service but again denied. We were finally granted their service with the help of our close family friend who helped us acquire their services. Now, we have signified several times we are not renewing their services since August of last year (monthly in fact) and even paid the last bill which they said we need to pay and then they will cut off our service. Now comes, 2021 and we are still being asked to pay 2 months worth of services which we have not even used. To add, that despite their assurances of noting and \forwarding\our request for a non renewal of their services every time their customer service calls and yet, we keep receiving text messages and calls to pay our 2 months bill for alleged \services\. If this is not harasssment, I do not know how they define and distinguish service and harassment in their company vocabulary. P.S. Complaint still not resolved but was instead asked to pay the 2 month bill again for services not rendered then will they cut off our service. I asked for a copy of their investigation but was denied as this is \only for their consumption\. How is one to dispute one's claim if their basic right to see their investigative report is denied them? Oh, received another call from their agent even after I/we went formally to their office. My final say, well, what comes around will go around. Will await that day.

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David Jan Sabaupan

Great customer service experience! Fast, efficient and very accommodating.

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TJ Ornedo, ACH

Remarkable team of young professionals.

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Jovan Lance Pabua

Fast application process.

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Perns perns

The worst service I received from Smart is from this store! The rep I spoke with had to ask for my concern twice and was not paying attention to what I was saying!!! The store representatives were arrogant and no care for customer at all!!!!

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Sebastian Taylor

It's good a store but I wish there was not many restrictions for a new phone line especially post paid

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Mhac Biso

They are not competitive becoz they wont accept gcash for payment

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